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Returns & Refunds Policy
At Retroboxes, we take great care to ensure that every order is produced and packed to the highest standards. As all our products are made to order and personalised at the time of purchase, our returns and refunds policy is limited to the cases outlined below.
Eligible cases for returns or refunds
Retroboxes accepts returns or refunds only in the following circumstances:
- The product is defective.
- The product has been damaged during the shipping process.
- The product has arrived wet or bent.
If your order meets any of the conditions listed above, you are entitled to request either a replacement or a refund.
Non-eligible cases
Returns or refunds will not be accepted in the following situations:
- Products received in perfect condition, as they are personalised and printed specifically for each order.
- Products that have been manipulated, altered, cut, bent or damaged after delivery when they were originally received in perfect condition.
- Requests based on change of mind, incorrect selection, or personal preference.
Return costs
In the event of an approved return, all associated costs will be covered by Retroboxes.
Replacement or refund options
If you receive a defective product, a product damaged during shipping, or a wet or bent product, you may choose between:
- Receiving the product again (replacement shipment), or
- Receiving a full refund for the affected product(s).
How to request a return or refund
To request a replacement or refund, please contact Retroboxes by email at info@retroboxes.uk, providing:
- Your order number
- A brief description of the issue
- Clear photographs of the damaged or defective product and packaging, where applicable
Our team will review your request and guide you through the next steps as quickly as possible.